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START A NEW PAGE ONLINE TERMS OF SERVICE
These terms of service (“terms“) are between you and Start A New Page (hereinafter
referred to as “We or we“, “Us or us“, or “SANP”) and govern your use and access to our
services, including our website (our “website”), our email notifications, and any
document, information or content appearing, provided or generated therein (collectively
our “Digital Services“), regardless of whether you are a paid user or a non-paying visitor.
These terms are supplemented by our Privacy Policy, which explains how we collect and
use your personal information, our payment terms, which sets out how you will pay for
our Digital Services, and our Acceptable Use Policy, which outlines your responsibilities
when using our Digital Services.
By using our Digital Services, you confirm your understanding of this terms and
conditions of use and agree to be bound by these terms, our Privacy Policy, Payment
Terms, and Acceptable Use Policy. If you are using our Digital Services as a
representative of an entity, you are agreeing to these Terms, our Privacy Policy, Payment
Terms and Acceptable Use Policy on behalf of that entity, and represent and warrant to us
that you are duly authorized to bind such entity.
- Our services
1.1 Nature of the Digital Services
Start A New Page is a cloud-based legal software service for law firms and individuals to
create, manage and store legal divorce documents. The technology for these Digital
Services is provided and powered by Lion Rock Tech Limited (“Lion Rock Tech
Limited”). Lion Rock Tech Limited is not a law firm. Lion Rock Tech Limited is a
technology company and does not perform the services of a law firm or a solicitor, nor
can Lion Rock Tech Limited represent you or act on your behalf in any contentious or
non-contentious matters. You must bear in mind that our Digital Services (and your use
of our Digital Services) are not intended to be a substitute for legal, accounting, business,
tax, or other professional advice or services.
Lion Rock Tech Limited is a technology company. Lion Rock Tech Limited is not a law
firm and Lion Rock Tech Limited does not give and provide legal advice. Nothing on
our Website or Start A New Page website should be construed as offering or giving any
legal advice. You will only receive law firm legal services directly from Tony Yuen &
Co., Solicitors if you sign an engagement letter with Tony Yuen & Co., Solicitors.
1.2 Our Website
We strive to keep the information provided in our website accurate and up to date.
However, because laws and regulations and their interpretation and family court practices
are constantly changing, we cannot guarantee that all information in our website is
entirely current, complete or up to date.
The information and tools we provide is for general use only and does not in any way
constitute a definitive or complete statement of law.
1.3 Our Documents
While we strive to give you as many practical options as possible when creating
documents, we cannot cover all possible situations and therefore we cannot guarantee
that the documents created will fit all circumstances.
We cannot guarantee that the documents created or generated by our website, with the
input you have given or with any offline changes you have made after generating the
document in our website, will be fit for its intended purposes, legally sound and
enforceable, or free from liabilities. If you are in doubt as to your rights or obligations,
you must consult a suitably qualified lawyer.
1.4 Customer Service
Technical and service support will be provided by Lion Rock Tech Limited’s customer
service team, who may communicate with you via live chat, email, phone call, or other
means. You must bear in mind that Lion Rock Tech Limited is a technology company
and no part of that communication with you is legal advice and covered by solicitor-client
privilege.
1.5 Integrations
Start A New Page website may integrate with third-party software to provide a full suite
of functionalities to our users. While we take into account industry standards, security
level, and functionalities in choosing our integration partners, we are not, and you shall
not hold us, responsible or liable for any issues or losses which you may encounter or
incur arising from or in relation to the use of any third-party software. Your access and
use of third-party software are governed by the terms of service or user agreements of
such third-party software. We shall under no circumstances be a party to any terms of
service or user agreements between you and providers of such third-party software. - Changes to our Service
2.1 We may at any time, without prior notice, suspend or discontinue any feature, plan or
any part of our Digital Services, including the support for certain devices or platforms.
We reserve the right to change or alter our Digital Services at any time without prior
notice. - Beta Services
3.1 We may release and make available to you products and features that we are still
testing and evaluating (“Beta Digital Services“). These Beta Digital Services are marked
“beta”, “preview”, “pilot”, “early access”, or “trial” (or with any words or phrases with
similar meanings).
3.2 You acknowledge and agree that:
(a) Beta Digital Services may not be as stable or reliable as our other Digital Services,
may not be fully supported and may be subject to additional terms that may be presented
to you;
(b) Beta Digital Services are provided on an “as-is” and “as available” basis without any
warranty, support, maintenance, storage, service-level agreement or indemnity obligation
of any kind;
(c) we may discontinue any Beta Digital Services at any time at our sole discretion; and
(d) any Beta Digital Services (including the existence of) may be considered confidential
information and you will not disclose (including, but not limited to, in a press release or
public statement) any information about, involving or regarding Beta Digital Services
(including the existence of), except as agreed by us in writing. - Accessing our services and Availability
4.1 While Tony Yuen & Co., Solicitors and Lion Rock Tech Limited will make every
reasonable effort to ensure that our Digital Services are always available, our Digital
Services may be interrupted and/or your access to our Digital Services may be impaired
or disabled, in whole or in part to any of the following circumstances:
(a) Force Majeure Events;
(b) maintenance, repairs, and upgrades;
(c) any actual or attempted cyber-attacks, denial of service attacks or other malicious
intrusions into our systems or networks;
(d) internet service provider failures or delays, network or equipment failures; or
(e) suspension or termination of your account in accordance with these terms.
4.2 We shall not be held responsible or liable, and you shall release us from all
responsibilities and liabilities in the event and for the period your ability to access or use
the Digital Services is interrupted, impaired or disabled due to the circumstances set out
in Clause 4.1.
4.3 Neither Tony Yuen & Co., Solicitors nor Lion Rock Tech Limited guarantee that the
Digital Services will be free from bugs or viruses. You are responsible for configuring
your information technology, operating system, computer programmes, and platform in
order to access our website. You shall be responsible for procuring your own virus
protection software.
4.4 In these terms, “Force Majeure Event” means circumstances that are unavoidable,
beyond a party’s reasonable control (whether or not reasonably anticipated), and which
renders impossible the performance of any material obligation or the exercise of any
material right under these terms by either of the parties including without limitation:
(a) acts of God, flood, fire, earthquake, or explosion;
(b) pandemic, onset of infectious diseases, issuance of quarantine or other prohibition or
restrictive orders by any governmental or public authority;
(c) war, terrorism, invasion, or act of insurgency;
(d) national or regional emergency;
(e) strikes, labor stoppages or slowdowns or other industrial disturbances, riot or other
civil unrest;
(f) embargoes or blockades, or passage of a law or any action taken or regulations
imposed by a governmental or public authority, including imposing an embargo, export
or import restriction, quota, or other restriction or prohibition;
(g) any complete or partial government shutdown; or
(h) national or regional shortage of adequate power or telecommunications or
transportation. - Your Account
5.1 You must register an Start A New Page website account in order to access and use the
Digital Services.
5.2 In registering for an Start A New Page account, you must provide truthful, complete,
and accurate information as may be required by us, and keep such information up-to-date.
5.3 You shall be solely responsible for maintaining the security and confidentiality of
your account credentials. You are advised to use a strong password, i.e. a password that
uses a combination of upper and lower case letters, numbers, and symbols. If you believe
there has been an unauthorized use of your account, you must inform us in writing
immediately.
5.4 You shall be responsible for all activities that occur using your account and the results
of such use, regardless of whether the activities are authorized by you or undertaken by
you.
5.5 Each registration of an account is for a single user only. You must not share your
account credentials or give others access to your account. If and when we detect that a
login has been used by multiple users, we will treat this as a serious breach of security
and/or fair usage terms, and we may suspend or terminate your account.
5.6 We also have the right to disable your account, whether temporarily or permanently,
at any time without prior notice, if we believe you are in breach of these terms. - Your licence to use our Digital Services
6.1 Subject to your compliance with these terms and provided you have an active
subscription, we give you a worldwide, limited, non-exclusive, non-assignable, nontransferable, and revocable licence to use Start A New Page website solely to access the
Digital Services.
6.2 All rights, whether now existing or which may hereafter come into existence, with
respect to or in relation to the Digital Services in all countries of the world which are not
specifically granted to you, are reserved exclusively by us. - Fair Usage Limit
7.1 Without prejudice to any other terms, we and Lion Rock Tech Limited reserve the
right to suspend or terminate your account if:
(a) we believe that you are not using Start A New Page website in a way that is consistent
with your own use, or
(b)we suspect that you are in any way connected with a competitor or a potential
competitor of Tony Yuen & Co., Solicitors or Start A New Page or Lion Rock Tech
Limited, wherever based, and regardless of whether or not Tony Yuen & Co., Solicitors
or Start A New Page operates in that jurisdiction. - Our Rights
8.1 All copyright, patents, trademarks, trade secrets and other intellectual property rights
subsisting in the Digital Services (including any Beta Digital Services and documents
created or generated through Start A New Page) belong to us or have been lawfully
licensed to us for use in connection with the Digital Services. All rights under applicable
laws are hereby reserved. Nothing herein or otherwise shall be construed as an
assignment or transfer of any intellectual property rights in the Digital Services
(including any Beta Digital Services and documents created or generated through Start A
New Page) to you.
8.2 You must not copy, upload, post, publish, reproduce, transmit, or distribute any
content or component of our website in any way, or create any derivative works with
respect to any such content or component.
8.3 You shall not use any proprietary notice (including any notice of copyright and
trademark) of Tony Yuen & Co., Solicitors or Lion Rock Tech Limited for any
advertising, publicity or other commercial purposes without the prior written consent of
the relevant party, which shall be given at such party’s sole discretion. Without prejudice
to the foregoing, you shall not:
(a) use the name of Tony Yuen & Co., Solicitors or any of its subsidiaries, affiliates,
partners, officers, employees, agents, or representatives;
(b) issue any press release or otherwise publicize or disclose (i) the existence of, or (ii)
the terms or conditions of; or
(c) make any association with or reference to Tony Yuen & Co., Solicitors or any of its
subsidiaries, affiliates, partners, officers, employees, agents, or representatives, in any
way for any purposes, including without limitation in any publicity materials, or
advertising or marketing collaterals, without our prior written consent, which shall be
given at our sole discretion.
8.4 You shall grant us a worldwide, non-exclusive, non-transferable, non-assignable,
perpetual, irrevocable and royalty-free licence to:
(a) use and display the name, logos, trademarks or any other intellectual property rights
of the entity you represent on our website and related marketing assets and identify you
as our customer. To the extent that such name, logos, trademarks, or any such intellectual
property rights are owned by a person other than yourself, you represent and warrant that
you have entered into such arrangements with such persons as may be required for the
grant of such rights and licenses to us; and
(b) use and publish your testimonials, feedback, and case study in publications,
presentations and marketing assets created by us; - Your Content
9.1 You retain your rights (including your intellectual property rights) to any information
or content that you submit, post, or display on our website (“User Content“). By
submitting, posting, or displaying such User Content, you grant us a worldwide, nonexclusive, transferable, royalty-free licence (with the right to sub-license) to use, process,
backup, transfer, copy, modify, or publish such User Content in any format, media or
through any distribution channels for the purpose of providing you with access to or use
of the Digital Services, subject to our Privacy Policy.
9.2 Any document that you create and store on Start A New Page is stored in encrypted
form on disk and securely transmitted with TLS/SSL encryption. All your conversations
with us on live chat are secured during transmission using TLS/SSL encryption. A small
number of our personnel have limited, need-only access to your customer data, and may
only access your customer data to service a request from you.
9.3 Please note that the metadata of User Content (i.e. content that has been entirely
stripped of any identifiers) may be used internally by us to continually improve user
experience or improve our products.
9.4 We will never use or disclose your User Content in any way without your specific
consent (unless we are required by applicable laws or regulations or at the request of
government, law enforcement or regulatory authorities or officials to do so). - Copyright Policy
10.1 We respect intellectual property rights of others and ask that you do too. In the event
of suspected copyright infringement, please email us at info@startnewpage.com. We will
respond to notices of alleged copyright infringement that comply with applicable legal
requirements and properly provided to us. - Feedback
11.1 We value and welcome feedback on our Digital Services and any suggestions on
how we can improve. You acknowledge and agree that we are free to use, disclose, adopt,
and/or modify any feedback and information (including any ideas, concepts, proposals,
suggestions or comments) provided by you to us in connection with the Digital Services
and/or your use of the Digital Services (“Feedback“) , and hereby agree to waive any
rights to claim for any fees, royalties, charges or other payments or attribution in relation
to our use, disclosure, adoption, and/or modification of any of your Feedback.
11.2 For the avoidance of doubt, the foregoing shall not create or imply any obligation on
our part to use, disclose, adopt, and/or modify any feedback. - Limitation on Liabilities
To the fullest extent permitted by law, Tony Yuen & Co., Solicitors and its affiliates,
partners, officers, employees, agents, representatives and licensors (collectively, “Tony
Yuen & Co., Solicitors Entities”) and (in respect of the technology used to provide the
Digital Services, Lion Rock Tech Limited and its holding company(ies), subsidiaries,
affiliates, directors, officers, employees, agents, representatives, partners, and licensors
(collectively, “Lion Rock Tech Limited Entities”)) expressly limit their liabilities in
connection with or arising out of the provision of the Digital Services as follows. The
laws of some jurisdictions may not allow the disclaimers in this clause; if you are subject
to such laws, the disclaimers (or such part of the disclaimers which are not permitted)
will not apply to you.
12.1 No Assurance
We strive to provide the best services, but there are certain things that we cannot
guarantee. The Digital Services (including all content and documents provided in or
generated by Start A New Page) are provided on an “as is” and “as available” basis, and
with all faults. No assurance, representation, or warranty of any kind is made, whether
express or implied, about the Digital Services (including any Beta Digital Services). In
particular, Tony Yuen & Co., Solicitors Entities and Lion Rock Tech Limited Entities
expressly disclaim any warranties of merchantability or fitness for a particular purpose
and non-infringement of our Digital Services (including any Beta Digital Services).
While we make every effort to ensure the quality of our Digital Services, Tony Yuen &
Co., Solicitors Entities and Lion Rock Tech Limited Entities make no representation and
give no assurance or warranty that:
(a) the information or content provided as part of our Digital Services will be entirely
accurate, complete, correct and up to date;
(b) the documents generated as part of our Digital Services will be accurate, adequate,
reliable, free from defect or error or omissions, suitable for a particular purpose, or
legally sound;
(c) our Digital Services are free from bugs or viruses;
(d) your correspondence with us will be free from interception, corruption, error, delay,
or loss;
(e) access to our Digital Services will always be available or uninterrupted;
(f) our Digital Services will meet your requirements or sufficiently address your needs in
any specific circumstances;
(g) use of our Digital Services will achieve any particular result; or
(h) the results that arise from the use of our Digital Services will meet your expectations.
You must exercise and rely solely on your own skill and judgment in your use of the
Digital Services, including your interpretation or use of the information, content or
documents provided to you as part of the Digital Services.
12.2 Limitation of Liabilities
Neither we nor Lion Rock Tech Limited exclude or limit our liability to you where it
would be illegal to do so – this includes any liability of any Tony Yuen & Co., Solicitors
Entity or Lion Rock Tech Limited Entity for fraud or making fraudulent
misrepresentation in providing the Digital Services.
In countries where the following types of exclusions are not allowed, we will be
responsible to you only for the losses and damages that are a reasonably foreseeable
result of our failure to use reasonable care and skill or our breach of contract with you.
This clause does not affect any consumer rights that cannot be waived or limited by way
of contract or agreement.
In countries where exclusions or limitations of liabilities are allowed, no Tony Yuen &
Co., Solicitors Entity or Lion Rock Tech Limited Entity would be liable for:
(a) any indirect, special, incidental, punitive, exemplary, or consequential losses or
damages; or
(b) any loss of profit, business, reputation, or data,
arising out of the use of, or the inability to use, our Digital Services. These exclusions or
limitations apply regardless of whether or not any Tony Yuen & Co., Solicitors Entity has
been advised or notified of such losses or damages.
If you use the Digital Services for any purpose other than your own commercial use
(including for re-sale, which is not permitted under the Acceptable Use Policy), none of
the Tony Yuen & Co., Solicitors Entities or Lion Rock Tech Limited Entities will be
liable to you for any loss of profit or business, business interruption, or loss of business
opportunity.
Tony Yuen & Co., Solicitors Entities or Lion Rock Tech Limited Entities are not
responsible for the conduct of any user of the Digital Services, whether online or offline.
Other than the types of liabilities we cannot limit by law, the liabilities of the Tony Yuen
& Co., Solicitors Entities or Lion Rock Tech Limited Entities to you are strictly limited
to the amount you have paid to Start A New Page website(if any) for the Digital Services
under your current service plan. - Your Representation and Warranty
13.1 Our Digital Services are not intended for and may not be used by minors. By using
our Digital Services, you are representing to us that you are an adult and that you can
legally enter into contractual agreements. If you are using the Digital Services on behalf
of an entity, by using our Digital Services you represent and warrant that you have the
necessary rights and authority to agree to these Terms, our Privacy Policy, Payment
Terms and the Acceptable Use Policy on behalf of that entity. - Indemnity
14.1 You agree to indemnify and hold Tony Yuen & Co., Solicitors and Lion Rock Tech
Limited harmless from and against all liabilities, damages, claims, costs (including legal
fees and costs), and expenses in connection with or arising from (i) your breach of these
Terms, (ii) your use of our Digital Services and/or (iii) any misrepresentation made by
you. You also agree to fully co-operate with us and/or Lion Rock Tech Limited as the
case may be in the defence or settlement of any claim in relation to or arising out of our
Digital Services or these terms. - Changes to these terms
15.1 We may revise these terms from time to time in order to reflect the latest
improvements or enhancements made to our Digital Services or latest changes in
applicable laws or regulations. If we make any material changes to these terms, we will
notify you by notification on our website or by email to the email address registered with
us. If you do not agree to any revised terms, you should cancel your subscription. By
continuing to use our Digital Services after the changes come into effect, you agree to be
bound by the revised terms. - Termination
16.1 These terms will continue to apply until your account is terminated by you or us.
16.2 You may stop using our Digital Services at any time, but you will not be re-credited
for fees you have paid, nor will your fees be refunded or carried forward.
We reserve the right to suspend or terminate your account and your access to the Digital
Services if:
(a) you are in serious or repeated breach of these terms (including failure to make proper
payment to us when due);
(b) you are using the Digital Services in a manner that would cause a real risk of harm or
loss to us, other users, or the public;
(c) we are requested to do so by Lion Rock Tech Limited;
(d) we are requested to do so by government or regulatory authorities or as required
under applicable laws, regulations, or legal processes; or
(e) our provision of the Digital Services to you is no longer possible or no longer
considered by us to be viable.
16.4 If your account and access to the Digital Services have been terminated,
(a) we will notify you by the email address associated with your account or at the next
time you attempt to access your account unless we are prohibited from notifying you by
law;
(b) you shall download, backup or otherwise remove any documents which you have
stored on Start A New Page website within such period of time as is informed to you by
us, provided that we shall be entitled to make your access to such documents conditional
upon your payment of any outstanding monies to us;
(c) all licenses and rights granted to you under these terms shall also terminate
immediately; and
(d)any amounts due and owing by you will be due and payable immediately.
16.5 Termination of your access or these terms shall not affect any accrued rights or
liabilities of you or us.
16.6 Termination of your access is irreversible, and after your access has been
terminated, beyond the period as described in Clause 16.4(b), we would not be able to,
and shall have no obligation to, restore or provide you with any documents which you
had generated or stored on Start A New Page, or records or functions that had existed
prior to such termination.
16.7 Upon termination of your account and access, these terms will also terminate except
for the clauses intended to survive termination of these terms (whether express or
implied) including Clause 8 (Our Rights), 9 (Your Content), 11 (Feedback), 12
(Limitation on Liabilities), 13 (Your Representation and Warranty), 14 (Indemnity), 16
(Termination), 17 (Waiver and Severability), 19 (Dispute resolution), and 20 (Governing
law).
16.8 We will report any breach of these terms or the Acceptable Use Policy to law
enforcement or regulatory authorities where we think fit, and we will co-operate with
such authorities accordingly, including but not limited to disclosing your identity and
providing any information about you within our systems to them. - Waiver and Severability
17.1 Our failure to enforce a provision is not a waiver of our right to do so later. If a
provision is found unenforceable, the remaining provisions of these terms will remain in
full effect and an enforceable term will be substituted, reflecting our intent as closely as
possible. - Assignment of rights
18.1 You may not assign any of your rights under these terms, and any such attempt will
be void. We may assign our rights to any of our holding company, affiliates, or
subsidiaries, or to any successor in interest of any business associated with the Digital
Services. - Dispute Resolution
We wish to address your concerns without going through a formal legal process. Before
filing a claim against Tony Yuen & Co., Solicitors or Lion Rock Tech Limited, you agree
to try to resolve the dispute informally by contacting info@startnewpage.com by email to
provide details of your concerns in writing. We will respond to you by email as soon as
practicable; however a lack of response shall not be deemed to constitute any
acquiescence or waiver. Tony Yuen & Co., Solicitors and/or Lion Rock Tech Limited
will use reasonable endeavors to try to resolve the dispute informally within thirty (30)
days of receipt of your email setting out your concerns (“Negotiation Requirement”). If
the dispute is not resolved within such a period, and you still wish to commence
proceedings against Tony Yuen & Co., Solicitors or Lion Rock Tech Limited, you
unconditionally and unequivocally submit to the exclusive jurisdiction of the courts of
Hong Kong.
You agree that, by entering into these Terms, you and Tony Yuen & Co., Solicitors and
Lion Rock Tech Limited are each waiving the right to bring an action in a court of law,
unless you have first complied with the Negotiation Requirement. If you bring any action
in breach of the Negotiation Requirement, you expressly agree that your action is in
breach of these terms and an abuse of process. You therefore further agree and consent to
us striking out your action or staying the same, with costs to be paid to us on an
indemnity basis. - Governing Law
20.1 These terms and our Payment Terms shall be governed by and construed in
accordance with the laws of the Hong Kong Special Administrative Region. - Contact
If you have any question about the Digital Services or these terms, please contact us by
email at info@startnewpage.com.